Tribunal overturns 58.2% vs MR 28.6% - 29.6% disparity indicates Mandatory Reconsideration process failure
📜 Legislation: Child Support Act 1991 s20 - Appeal rights
Impact: Parents forced to tribunal to get fair decisions (24,400 MR applications in Q3 2025)
HIGH SEVERITY
Collect and Pay represents 42.9% of cases - contradicts Direct Pay preference policy
📜 Policy: CMS states Direct Pay is the preferred arrangement
Reality: 42.9% on fee-generating Collect and Pay (increased 1.9% over 4 quarters)